Wholesale: Thank you for thinking of Three Angels for your
business. If you are interested in wholesale of our Candles please send
through your details to [email protected] or via our Contact Link.
All orders delivered within Australia will have a set shipping cost added on at check out. Please note all items are sent via Australia Post. If you require express shipping please contact us prior to making your purchase for a quote.
International customers please use the contact form prior to making your purchase and we will endeavour to get a shipping quote to you within 48 hours.
The address that you provide at checkout will be used for shipment of your order so please ensure it is correct before checking out.
Lost or Damaged Parcels: We are not responsible for change of address or packages lost or delayed in the mail system. Please ensure you have entered the correct postage details at checkout. We address your orders as we see it written. It is the customers responsibility to ensure they are correct. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please call Australian Post on 1800 101 318 and provide the tracking number that was sent to your registered email address.
Order tracking: You will receive a tracking number sent to your registered email address upon dispatch of your order. Three Angels Broome are only accountable for the time it takes us to hand over your parcel to Australian Post, once this has been dropped for delivery from Three Angels Broome, your order has been fulfilled. Any delays once handed over are the responsibility of the shipping company.
Returns: We do not accept returns or exchanges due to change of mind.
Order arrived Damage: Please contact Three Angels Broome via email [email protected] with photos of the damaged products to obtain a Return Order Number within 48 hours of receiving your order, any claims after this may not be considered.
Any damaged goods will need to be sent back to Three Angels Broome at the sender's cost. Once your item is received back, it will be inspected and be in contact to advise you of the outcome. Please allow 48 hours from the date we receive your return parcel, for the inspection to be completed.
If your item is deemed damaged or faulty, you will be entitled to a replacement or refund if the issue is considered a major failure. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you will be entitled to have the goods repaired or replaced, with the items being sent to you at no cost to you.
Please note the following:
- Please clearly include the Return Order Number on the outer box or wrapping.
- Returns without a Return Order Number will not be accepted.
- The Return Authorisation number is valid for 14 days.
- Your return must be received by us within this time or your claim may require reassessment.
- We recommend paying for tracking or product insurance.
More about your Consumer Rights Guarantees can be found here.